Computing FAQ

New Faculty Information

Make an Appointment with your Department Support Rep

New Arts & Sciences faculty may obtain support by contacting their Departmental Support Representative. Representatives can assist with computer purchases, computer hardware, software installation, and e-mail among other services.

Find your Dept Support Rep

 

 

Email and Calendar on O365

All faculty, staff, and students are given a University email account provided through Microsoft’s Office 365 platform. To connect your computer or smartphone to your WUSTL email account, learn about the O365 calendar, or get more O365 information, visit the Wash U Information Technology website.

Download Supported Software

Arts & Sciences Computing provides support for certain Software that is installed on Washington University owned faculty & staff computers. If you need help installing any software, please contact your departmental representative.

Supported Software Downloads

 

Canvas

Login to Canvas

You can log in to your Canvas dashboard at MyCanvas

24/7 Canvas Support

Canvas offers technical support 24 hours per day, 7 days per week to all faculty, staff, and students. Click the Help button from the Global Navigation Menu to access 24/7 Canvas Support via chat or phone. Help is customized for faculty, staff, and students. You can also review Canvas Guides or report a problem.

For more questions about Canvas, training opportunities, and other resources, please visit our Canvas Support page.

 

Get Anti-Virus Software

Anti-Virus software is crucial to protecting your computer and preventing the spread of viruses across the Washington University network.

Faculty and Staff:

Departmental Support provides installation and support for Sophosantivirus software. This support is part of the Arts & Sciences Computing Anti-Virus Initiative for Washington University owned faculty & staff departmental desktop computers.

Testing for and cleaning of viruses is provided for Washington University owned departmental desktop computers by A&SC. Just contact your Departmental Support Representative to schedule an appointment.

New Student Information

Where can students go for IT help?

Student Technology Services, a department within the WashU Information Technology division, is a dedicated team of six full-time staff and 45 student workers who are focused on supporting and delivering technology to the Washington University community. They provide a wide range of services and programs to enhance the University’s mission to discover and disseminate knowledge and protect the freedom of inquiry through research, teaching, and learning.

For a list of provided services or help, go to the Student Technology Services website or contact STS directly

Purchasing Computer Equipment and Software

For students in Arts & Sciences, owning a computer is optional, but many students choose to buy one. Many computer labs are available both in residential areas and on the Danforth campus. For students in some programs, purchasing a computer with a specific configuration is required for more advanced courses in these majors. Please contact your department for details about any possible requirements.

If your computer will be used in University-owned housing, be sure to buy one with built-in networking hardware (ethernet) and wireless to take advantage of high speed data connections available in campus housing and wireless available in may places on campus. We also recommend that you check with Student Technology Services for more specific guidelines.

General hardware recommendations:

  • Windows computer:
  • Processor: Intel Core i5 or i7 processor. 
  • Operating System: Windows 10 
  • RAM: 8GB of RAM (Random Access Memory) 
  • Hard drive: 256GB SSD (Solid State Drive) 

Macintosh computer:

  • Processor: Intel Core i5 or i7 processor
  • Operating System: OSX 10.11 (or higher)
  • RAM: 8 GB of RAM 

Microsoft Office Suite: 

  • Microsoft Office is provided to students, faculty, and staff via email.wustl.edu

Storage needs:

All Students, Faculty, and Staff receive accounts for Box.wustl.edu with unlimited cloud based storage. This meets most needs for storage and file sharing, but where this is inappropriate a flash drive or external hard drive can serve as well.

Where to buy:

The Campus Bookstore (Apple and Windows products)
Mallinckrodt Center
Phone: (314) 935-5580.

Micro Center (Apple and Windows products)
87 Brentwood Promenade Ct.
Brentwood, MO 63144
Phone: (314) 252-3961

Dell University (Windows)
Click on Find My School at the upper right corner and enter Missouri & St. Louis in the selection area.

Apple Store 
Online, at the Mini Retail Store at the Galleria (5-10min from campus), or West County Mall (15-20 Min from Campus)

The campus bookstore sells software to students at a discount. For more information and pricing on software, see the Bookstore website or call (314) 935-7424.

Canvas

Login to Canvas

You can log in to your Canvas dashboard at MyCanvas

24/7 Canvas Support

Canvas offers students 24/7 technical support. Simply click the Help button from the Global Navigation Menu on your Canvas dashboard and select Chat with Canvas Support (Students) or Canvas Support Hotline (Students). You can also Search the Canvas Guides to find answers or Report a Problem.

The answers to common issues and concerns can be found on the Canvas student support page.

 

Printing in A&S Computer Labs

  • The majority of public access printing locations across the Danforth Campus and the Residential halls participate in the same print management program. A document can be submitted for print from a laptop or desktop computer and picked up at any participating print station.
  • Prices for 8.5x11 black and white and color printing are the same at all participating print locations.
  • Printing allowances, or credits, are provided by many schools and programs to offset the direct cost of typical printing volumes.

Visit our computer lab information page for more details on printing, lab hours, and lab use policy.

 

Leaving the University

Office 365 Calendar and Email

Faculty and staff who leave the university via termination or retirement may retain their email accounts for a period of time at the discretion of their department.

However, email addresses (e.g. username@wustl.edu) continue to route mail for a maximum of 60 days after the end date of the person's position in HR. This is a new automated HR policy, but requests for exceptions can be made by the department for reasonable timeframes (e.g. 6 months).

Emeritus faculty retain their email address and account for as long as they like.

Student email account FAQ

Web Services

Website Guides & Documentation

If you are already using the new theme, step-by-step documentation and video tutorials are available to support your work editing and updating your department's website. 

If you are looking for help and your website has not yet transitioned over to the new theme, check out the documentation for older websites. 

 

Self Service Website Options

For individual A&S faculty, research groups, and other unique entities that exist outside of these academic designations, we recommend using WashU Sites, a service provided by WashU Public Affairs. For more information about WashU Sites and Pages, please visit our Self-Service Web Options page. 

 

 

Web Accessibility

Web accessibility ensures that online information is accessible to everyone and provides equal access to all users, including those with disabilities. This includes visual, auditory, physical, speech, cognitive and neurological disabilities. Making our web content accessible to people with disabilities also benefits others, including those with changing abilities because of aging or those in temporary situations that impede their ease of accessing web content. Providing accessible website design removes barriers to information essential to our faculty, staff, students, and the community. 

For more information and resources, please visit our web accessibility page.

To learn more about Siteimprove and how you can use it to improve the accessibility and quality of your website, please browse our Siteimprove FAQs

 

Email and Calendar on O365

All faculty, staff, and students are given a University email account provided through Microsoft’s Office 365 platform. To connect your computer or smartphone to your WUSTL email account, learn about the O365 calendar, or get more O365 information, visit the Wash U Information Technology website.

Distribution Group Request

Listserv has been replaced by Office 365 Distribution Groups. Learn more about Distribution Groups here.
 

Request a Group

 

Security

The Office of Information Security  leads security efforts across all campuses, schools and departments. Information security staff are located across the Danforth and Medical campuses. Their services include WashU 2FA Two-Factor Authentication, Encryption, and secure storage services.

Anti-Virus Software

Anti-Virus software is crucial to protecting your computer and preventing the spread of viruses across the Washington University network.

Faculty and Staff:

Departmental Support provides installation and support for Sophos antivirus software. This support is part of the Arts & Sciences Computing Anti-Virus Initiative for Washington University owned faculty & staff departmental desktop computers.

Testing for and cleaning of viruses is provided for Washington University owned departmental desktop computers by A&SC. Just contact your Departmental Support Representative to schedule an appointment.

Students:

You may purchase anti-virus software at a student discount through the Campus Bookstore.

Report Phishing

In one month, WashU IT manages approximately 25 million emails in Microsoft Office 365. Phishing is the most common type of email cyber attack affecting organizations like ours. Phishing attacks can take many forms, but they all share a common goal of getting the email recipient to share sensitive information—such as login credentials, credit card information or bank account details—resulting in identity theft and usually financial loss.

What to do if you receive a suspicious email

If you receive a suspicious email, contact the Information Security Office immediately at infosec@wustl.edu or 314-747-2955

Box

Washington University in St. Louis provides Box cloud-based content management and file sharing. It’s a secure and easy way to store and manage over 200 types of digital files and allows you to easily share and collaborate across campus, across the country, and around the world with a few simple clicks.

More information and documentation can be found at the WUSTL Box website.

WashU IT has provisioned the Box service with unlimited storage to all current WashU students, faculty and staff.

Add Collaborators in a folder in Box

To collaborate with others in a Box folder:

Click to open the folder.

  • In the right column, click the "share this folder" button.
  • Enter the email addresses of those you wish to invite.
  • Choose the permissions you want to allow for the user(s).
  • Optionally personalize the message that will go to the person.
  • Click "Send Invites."

Permissions:

  • Co-Owner: A Co-Owner has all of the functional read/write access that an Editor does. This permission level has the added ability of being able to manage users in the folder. A Co-Owner can add new collaborators, change access levels of existing collaborators, and remove collaborators. However, they will not be able to manipulate the Owner of the folder or transfer ownership to another user.  
  • Editor: An Editor has full read/write access to a folder. Once invited to a folder, they will be able to view, download, upload, edit, delete, copy, move, rename, generate and edit shared links, make comments, assign tasks, create tags, and invite/remove collaborators. They will not be able to delete or move root level folders.
  • Viewer Uploader: This access level is a combination of Viewer and Uploader. A Viewer Uploader has full read access to a folder and limited write access. They are able to preview, download, add comments, generate shared links, and upload content to the folder. They will not be able to add tags, invite new collaborators, or delete items in the folder. To update a file, users with this permission had to download a file, edit it locally, and re-upload (using the same file name). These users can use Box Edit to perform the same action (download, edit, and re-upload) seamlessly.
  • Previewer Uploader: This access level is a combination of Previewer and Uploader. A Previewer Uploader has limited read and write access to a folder. They are able to preview, add comments, add tasks, and upload content to the folder. They will not be able to add tags, generate shared links, invite new collaborators, edit or delete items in the folder.
  • Viewer: A Viewer has full read access to a folder. Once invited to a folder, they will be able to preview, download, make comments, and generate shared links.  They will not be able to add tags, invite new collaborators, edit shared links, upload, edit or delete items in the folder.
  • Previewer: A Previewer has limited read access. They will only be able to preview the items in the folder using the integrated content viewer. They will not be able to share, upload, edit, or delete any content.
  • Uploader: An Uploader has limited write access. They will only be able to upload and see the names of the items in a folder. They will not able to download or view any content.

Create a link on your website to a file in Box

Instead of uploading a document to your website, it is recommended that you keep the document in Box and have your website visitors view it through a link. 

When you are in Box, click on the 'share' button next to the document you'd like to link. You should then see a pop up box with options:

Toggle the 'enable shared link' button to the right. This is what will create the link you will add to your website. Once you do this, a dropdown menu will appear and give you three choices: 

  • People with the link: Anyone with the link can access the content it points to – no Box account is required. For extra security, you can also set a password or expiration for the link, as well as restrict download access for link viewers.
  • People in your company: Users with a Box account and a validated email address matching your domain will be able to access content via the shared link. You can set an expiration date and restrict download and/or preview access for link viewers. When accessing the link, users will be asked to log in to Box to verify their identity. Collaborators in the folder can also access content if this option is selected (including any external business partners with the link).
  • Invited people only: Only users who have been invited to the folder can access the content in the folder.

Once you have chosen an option, copy and paste the link that is generated.