Technical Support

ArtSci Technical Support 

Arts & Sciences Computing provides technical support in a variety of areas to Arts & Sciences students, faculty, and staff. The ArtSci Technical Support (ATS) Desk, located in Eads Hall room 008, is available Monday - Friday 10:00 am - 5:00 pm to answer technical questions and assist with problems such as lost passwords, using the campus network, and account management. During the school year, you may call ATS at 935-8077 or send a message using this form. Over the summer, please contact your department support rep directly for faster service.

Support services during Covid-19

Safety Protocols

The Client Support team has created safety protocols for conducting in-person appointments, hygiene and sanitation, and managing equipment.

Read our Protocols

Having technical difficulties?

If you are experiencing technical difficulty/problems/issues, Arts & Sciences Computing is available to help. You can reach Artsci Technical Support at (314) 935-8077 Monday- Friday 10am-5pm or use the contact form below. You can expect a response within one business day.

Contact Us

Departmental Support & Services

Arts & Sciences faculty and staff may also obtain support by contacting their Departmental Support Representative. Representatives can assist with computer purchases, computer hardware, software installation, and e-mail among other services.

Each Representative is assigned a small number of specific departments 

This gives the Support Rep and their clients the opportunity to form relationships. DS Reps care about the needs of individual clients and work to get to know the unique needs of our clients on a personal level.

We keep you up to date on the latest technology news and events on campus

Each semester, we invite Office Managers and Administrative Assistants from each of our Arts & Sciences departments to a "Tech Breakfast" in which a variety of timely topics are discussed followed by a Q&A session.

We help to coordinate the purchase of new computers for faculty and staff

We meet with individuals in advance to ensure the computer being purchased will meet their current and future needs. In most cases, we present the client with a quote detailing the features of the proposed purchase.

We set up and install new computers

We order the computer, receive it in Eads Hall and set it up with the software requested by the client. We set up the email account and any other software requested. The client is an Administrator on their own computer, so they are able to install additional programs later on if they like.

We meet with clients by appointment to help with a wide variety of issues

Here are just a few of the things your Departmental Support Representative can help you with:

  • Hardware support on a computer owned by Washington University
  • Software installation on a computer owned by Washington University
  • Mobile device (smart phone, tablet) support
  • Access the campus network from your office or wireless laptop
  • Printer Support/Repair
  • Email Account Support
  • Software Installation
  • Support for Drupal websites
  • Audio Visual Support for events in A&S

We keep an inventory of your computers and printers in our database

We update and audit the inventory each fall and give a report to the office manager for the department's records.

Departmental Support & Services

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