Artsci Canvas Support

Where can I find Canvas support?

24/7 Canvas Support

Canvas support is the first line of support and provides one-on-one assistance by Canvas experts over chat or phone. This service is available 24/7 to all WashU Faculty, staff, and students.  To contact 24/7 Canvas Support via chat or phone, click the Help button from the Global Navigation Menu on your Canvas dashboard.

What can 24/7 support do?

  • Canvas support can navigate into your course to see what questions/issues you are experiencing and can provide solutions, tutorials, and workarounds
  • They can assist with all Canvas tasks such as copying a course, adding due dates, creating announcements, building assignments and rubrics, creating discussions, quiz settings, using video, formatting courses, and more!
  • Provide Canvas help outside of WashU office hours
  • Provides student support for Canvas



Search the Canvas Community Website

Canvas Community is a website where Canvas users can share information, ask questions, search guides and message boards for information, and talk to other users. To get started, join the Canvas Community and type your question in the search area to view instructions & resources about the topic.

What can Canvas Community do?

  • Search to view instructions & resources about a topic
  • Canvas Community provides step-by-step instructions, videos, ideas, troubleshooting for all things Canvas
  • Post questions and receive answers/suggestions from Canvas experts and other users
  • You can also submit feature requests and see updates about new tools in Canvas

 

Arts & Sciences Canvas Support Team

Faculty and staff from Arts & Sciences, School of Law, and Sam Fox can contact the A&S Canvas support team at artscicanvas@wustl.edu

What can the support team do?

  • Add users to a course  We have access to add Guest, Guest Student, and Observer roles only. Teaching/support roles in WURCSL will need to be added by your department WUCRSL administrator. Requests for 'Guest Student' will require permission from the Registrar.
  • Create demo courses, merging/cross-listing course sections, and can also assist with design ideas, best practices, and training
  • Help with tools including Lockdown Browser, Turnitin, Poll Everywhere, Zoom, Kaltura, Gradescope, Box, and Zoom
  • Create non-curricular courses
  • Provide information about Canvas course roles and permissions
  • Provide assistance during normal WashU hours (approximately 8am-5pm Monday thru Friday)

     

Instructional Support Specialists

Instructional support specialists support faculty and instructors in both the physical and virtual classrooms. They can provide thought partnership and leadership in the areas of pedagogy, course design, and educational technology. Big innovations or small tweaks, they are here to support your goals. Note: Amanda Albert is on leave through the Spring 2022 semester. Please contact ArtsciCanvas Support for instructional support guidance. 

What can the instructional support team do?

  • They offer one-on-one consultations to help you develop a personalized plan that is tailored to your goals and teaching style. They will work alongside you to develop an integrated plan to achieve effective pedagogy.
  • Assist in creating a course template to help you create a dynamic online course presence in Canvas
  • Our specialists are happy to observe your class and provide feedback and advice on your online instructional practices
  • Provide thought partnership and leadership in the areas of pedagogy, course design, and educational technology
     


WUCRSL Department Contacts

WUCRSL provides course descriptions and details about specific course sections (instructor, class meeting day and time, location, etc.) as well as search tools and current enrollment information that may be useful during registration. Each department has a WUCRSL admin who has access to this system.

What can your WUCRSL department admin do?

  • They can add and remove teaching/support roles in WUCRSL (AI, TA, Grader, Support, TA, AI) to your course
  • They can assist and answer questions about teaching/support roles in WUCRSL, course listings/sections/enrollments, and adding/removing users from a course (incompletes)



Canvas Department Admin Contacts

Arts & Sciences: Amy Baker, Tiffany Lang, Lucas Heberlie
Biology: Patrick Clark
Chemistry: Angela Potter
Math: Blake Thornton
Physics: Sai Iyer
School of Law: Aris Woodham
Sam Fox School of Design & Visual Arts: Richard Viehmann
UCollege: Amanda Carey or Lindsay Meador

Log in to MyCanvas

Canvas Requests

Click the request link below to create and submit a ServiceNow service ticket

Add a Person to a Canvas Course

Request to add a guest, guest student, or observer to a Canvas course. 'Observer' is the default role for add user requests. Requests for 'Guest Student' will require permission from the Registrar. Teaching/support roles in WURCSL will need to be added by your department WUCRSL administrator.

Request to Add person to Canvas Course

Request a Non-Curricular Course

A Non-Curricular Course is a course that isn't part of the regular WashU curriculum, but delivers required academic content to students

Request a non-curricular Course

Request a Demo Course and access to "Welcome to Canvas" Course

A Demo course serves as a “sandbox,” a place where you can give Canvas a try and experiment with features of the LMS. When you request a Demo course, you will receive access to the “Welcome to Canvas” course in the Canvas LMS. This course is an online repository of videos and learning resources that will introduce you to Canvas. The course covers topics such as how to organize course content using modules, using pages to store content, how to upload files, and how to customize your course home page.

Request demo course

Request a Canvas External Tool/LTI

External Tools are developed by other third-party vendors to integrate with the Canvas LMS. These tools must be vetted and approved to be supported by system administration.

Request an External tool

Artsci Canvas FAQ

Artsci Canvas FAQ

Learn about setting up your Canvas course, grading, creating assignments, and other popular Canvas topics

browse Canvas FAQ

Starting the Semester with Remote Teaching

Resources from The Center for Teaching and Learning to help you prepare for the upcoming semester

learn more about CTL resources

Experiencing technical issues within Canvas?

Check out the current status of Canvas and other tools to see if there are any reported problems affecting users.

Canvas status

Kaltura status

Zoom status

Turnitin status

Respondus status

Classroom Tools Within Canvas

For much of the academic year scheduled classes meet as expected, without incident. However, there may be instances when the “norm” is disrupted due to factors outside of our control like severe storms, health risks, or other emergencies. To ensure instruction can move forward, WashU has several tools available within Canvas at your disposal. Leveraging these tools, such as those listed below, will help you continue teaching throughout the disruption.

If you need support for External Tools such as Kaltura, Turnitin, or Poll Everywhere, please contact the EdTech Tools support team.

 

Learn more about External Tools

Canvas Accessibility

Ensuring an accessible experience to all users regardless of disability is a key element of Canvas software.

Learn about Canvas Accessibility Standards