Canvas Support

Washington University in St. Louis is moving from Blackboard to Canvas for our Learning Management System (LMS). Beginning June 2019, Blackboard will no longer be available for teaching. All courses will be taught in Canvas. Beginning December 31, 2019 faculty, students, and staff will no longer be able to log in to Blackboard. You should be aware of the following key dates and milestones and take action before December 31, 2019.

  • Starting in the Summer 2019 semester, no current/new courses will be hosted in Blackboard.
  • Beginning December 31, 2019 faculty, students, and staff will no longer be able to log in to Blackboard.
  • If you anticipate needing access to past course materials, we strongly recommend you download and store them in Box, a network drive, or your own computer by December 31, 2019.

For detailed information and FAQ about the Blackboard retirement and process for downloading course materials, visit Hello Canvas.

Spring 2020 Courses

Spring 2020 courses are loaded into Canvas. Instructors may now access their courses to start building content. Enrolled students will be able to access the courses once they are published by the instructor if it is less than 60 days prior to the start of the term. If assistance is needed, please contact Arts & Sciences Canvas Support.


How do I migrate my courses into Canvas?

Courses will not be automatically migrated from Blackboard to Canvas due to differences in the course structures of the two systems. Instead, manual migration will occur on a course-by-course basis, at each instructor’s discretion.

learn about migration

Where can I get help?

24/7 Canvas Support

Canvas offers technical support 24 hours per day, 7 days per week to all faculty, staff, and students. Click the Help button from the Global Navigation Menu to access 24/7 Canvas Support via chat or phone. Help is customized for faculty, staff, and students. You can also review Canvas Guides or report a problem.

Canvas Community

The Canvas Community offers how-to articles, videos, tips from other users, and more. Search for help on topics using the magnifying glass icon at the top of the Community home page.

Resources & Training at Hello Canvas

Visit Hello Canvas to sign up to teach with Canvas and learn how to migrate course materials from Blackboard to Canvas. The Hello Canvas site also includes details about the WashU IT project to move to Canvas from Blackboard.

A&S Canvas Support Personnel

Additional Resources