Artsci Canvas Support

24/7 Canvas Support

Canvas offers technical support 24 hours per day, 7 days per week to all faculty, staff, and students. Click the Help button from the Global Navigation Menu to access 24/7 Canvas Support via chat or phone. Help is customized for faculty, staff, and students. 

Canvas Support Hotline (Faculty): 1-833-639-7629
Canvas Support Hotline (Students): 1-844-865-2581
Canvas Chat Support (Faculty)

Fall 2021 Courses

Fall 2021 courses are currently loaded into Canvas. Instructors may now access their courses to start uploading the course syllabus, copying over content from previous courses, and building new content. All courses are automatically created in Canvas each semester. Enrolled students will be able to access the courses once they are published by the instructor. If assistance is needed, please contact Arts & Sciences Canvas Support or view Canvas guides.

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Canvas FAQs

Common Issues & Concerns

Having problems? Find out how to fix some common Canvas issues and the answers to frequently asked questions.

Canvas Issues FAQ

Where can I get help?

Canvas Community

The Canvas Community offers how-to articles, videos, tips from other users, and more. Search for help on topics using the magnifying glass icon at the top of the Community home page.

Resources & Training at MyCanvas

Visit MyCanvas to learn about the different ways Faculty and Staff can get support for Canvas and learn about training opportunities.

Instructional Support

Instructional Specialists support faculty and instructors in both the physical and virtual classroom. They offer one on one consultations, course templates, and can provide thought partnership and leadership in the areas of pedagogy, course design, and educational technology.

A&S Canvas Support Personnel

Demo Courses and “Welcome to Canvas”

A Demo course serves as a “sandbox,” a place where you can give Canvas a try and experiment with features of the LMS. When you request a Demo course, you will receive access to the “Welcome to Canvas” course in the Canvas LMS. This course is an online repository of videos and learning resources that will introduce you to Canvas. The course covers topics such as how to organize course content using modules, using pages to store content, how to upload files, and how to customize your course home page.

Request Demo Course

Classroom Tools Within Canvas

For much of the academic year scheduled classes meet as expected, without incident. However, there may be instances when the “norm” is disrupted due to factors outside of our control like severe storms, health risks, or other emergencies. To ensure instruction can move forward, WashU has several tools available within Canvas at your disposal. Leveraging these tools, such as those listed below, will help you continue teaching throughout the disruption.

Additional Resources